Returns
Returns Procedure for Furniture Orders Only
Should you wish to return a furniture item we will arrange to collect this item from you and will apply an appropriate collection charge, which will be deducted from the refund value when processed.
Products, that fall into the following categories, will not be refunded unless they are proven to be faulty;
- Any goods made to order
- Self-assembly furniture cannot be returned once assembly is part or fully completed
Returns
We offer a no-quibble returns policy – so you are fully entitled to a refund within 14 working days of delivery.
Except for the products described above referred to as made-to-order.
Please get in touch with us if you wish to return an item and we will advise how best to proceed hello@korsiwa.com
We ask that the product you return is in new, unused, condition with all the original packaging and product tags still attached. For small accessory items being returned by post or courier, we advise you use an insured, signed for service in case the parcel fails to reach us. Unfortunately we cannot cover the cost of return postage, unless the item is faulty.
KÖR-SIWÂ reserves the right to refuse a refund on any item if we find that the product has not been returned to us in fully resalable condition.
All accurately returned products will be credited to the original purchaser’s credit or debit card, excluding delivery costs, within 7 working days once received and checked. We will email you confirmation once the refund has been made.
